At The Rustic Door, your privacy matters to us. This policy explains what information we collect when you visit our website or place an order, how we use it, and how we keep it safe.

1. Who We Are

The Rustic Door is a handmade resin jewellery and gifting brand based at Mazgaon Nabapur Bylane 10, Tezpur, Assam, India. You can reach us at info@therusticdoor.in for any privacy-related questions.

2. Information We Collect

When you place an order or contact us, we may collect the following:

• Your name, email address, and phone number
• Your delivery address
• Payment information (processed securely through Razorpay — we do not store card details)
• Order details and custom order instructions you share with us
• Messages sent via WhatsApp, Instagram DM, or our contact form

3. How We Use Your Information

We use your information only for the following purposes:

• To process and fulfil your order
• To communicate with you about your order status
• To respond to your queries or custom order requests
• To send order confirmations and shipping updates

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Security

All payments on our website are processed through Razorpay, a PCI DSS-compliant payment gateway. We do not have access to your card or bank details at any point.

5. Cookies

Our website uses basic cookies to keep your cart active and improve your browsing experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings at any time.

6. Data Retention

We retain your order information for a reasonable period to handle any queries, returns, or disputes. You may request deletion of your data at any time by writing to us at info@therusticdoor.in.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise any of these rights, contact us at info@therusticdoor.in.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted means you accept the revised policy.